Please, follow the next steps:
1) ensure that in the poker room client you enable option responsible for saving hand histories on a hard drive
2) in Configuration -> Auto Import add the folder where your poker client saves hand histories. In the settings of poker client, you may check where it saves hand histories. Please note that only English letters should be used in the path.
3) ensure you have selected English language for Hand History in poker room client
Also, ensure that you don't have too many hands in selected auto import folders in Configuration -> Auto Import. If there are too many hands then Hand2Note will be busy by importing hands and will not show HUD until import finishes.
Hand2Note as well as poker rooms you should add to exceptions of your anti-virus software and run as
administrator.
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Спасибо за обращение в службу поддержки Hand2Note.
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Please update Hand2Note up to the latest version 3.3.1.21 and make sure you have configured AutoImport as described in our guide:
https://hand2note.com/Help/pages/Rooms/PokerStarsHUD.html#installation
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then click Updates on the bottom-right corner, click 3 dots next to PokerStars to 1.1.019 and choose Rollback: