Thank you for contacting Hand2Note support.


Could you please describe in more detail what exactly you could not configure in our software? Maybe we can help you.


If you want to receive a refund anyway, just confirm it in a reply to this email. And we will forward your request to our sales department.

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If you want to receive a refund anyway, just confirm it in a reply to this email and specify your Credit card number the payment was made. Then we will forward your request to our sales department.


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Unfortunately, we are not providing refunds of payments with promo code due to our commitments with affiliates. 


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Thank you for contacting Hand2Note support. 

According to our refund policy, you have the right to change your mind and receive a full refund within fourteen (14) days of purchase:


http://hand2note.com/Policies/RefundPolicy.html


But if you want, we can freeze your subscription until the problem will be fixed.

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You can get a refund within fourteen (14) days of purchase or you can freeze your subscription if your HUD will stop working. Just send a request to support@hand2note.com

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Thank you for contacting Hand2Note support.  

As far as I can see, you have an active subscription but there is not any payment from your account. 
If someone paid for your subscription, let him send a request from his registered email.

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В соответствии с нашей политикой возврата вы имеете право изменить свое решение и получить возврат средств в течение четырнадцати (14) дней с момента покупки:


http://hand2note.com/Policies/RefundPolicy.html

Вам нужно было обратиться за возвратом сразу, если подписка вас не устроила. Сейчас можно только заморозить вашу подписку.