Hand2Note

Thank you for contacting Hand2Note support. 

Unfortunately, the iPoker network now has the same restrictions as PokerStars:

https://hand2note3.hand2note.com/Help/pages/PokerstarsRestrictions/

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Благодарим за обращение в службу поддержки Hand2Note.

К сожалению, в сети iPoker теперь действуют такие же ограничения как и на PokerStars:

https://hand2note3.hand2note.com/Help/ru/pages/PokerstarsRestrictions/

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Thank you for contacting Hand2Note support. 

Unfortunately, Winamax now has the same restrictions as PokerStars and iPoker:

https://hand2note3.hand2note.com/Help/pages/PokerstarsRestrictions/

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Благодарим за обращение в службу поддержки Hand2Note.

К сожалению, на Winamax теперь действуют такие же ограничения как на PokerStars и iPoker:

https://hand2note3.hand2note.com/Help/ru/pages/PokerstarsRestrictions/

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Unfortunately, the last update of the iPoker affected compatibility with Hand2Note.  Our development department is working to fix the issue in the next update.

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There is a known issue with twister results, we'll fix it in one of the upcoming updates. 

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We are working on a fix. We will try to release it as soon as possible.

So far, the HUD on iPoker can still work, but only static and if you enable this option in the settings:

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Please try to follow the next steps:

1. Launch iPoker as administrator.

2. In the iPoker lobby click on Setting > System.

3. Make sure "Store Hand History Locally" is selected. Make sure the hands are written in English, or the client was installed in English.

4. Play a few Cash Game Hands

5. Navigate to your Poker Client install path  C:\Poker\YourSiteName\*

6. Look for the Hand History Folder where Hand Histories are being saved.

7. Make note of this folder path and write it down.

8. Run Hand2Note as administrator.

9. Verify that you have set the same path in Configurator->Auto Import

10. If you are playing Speed tables run iPoker Tools as administrator.

11. Ensure that Hand2Note, iPoker Tools and your poker room were added to exceptions of your anti-virus software.

12. Check whether the issue persists.

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*Note:

• William Hill's new/beta client saves the hands in C:\Users\UserName\AppData\Local\William Hill Poker\data\NICKNAME\History\data or C:\poker\William Hill Poker\data\USERNAME\data
• Titan Poker creates the hand history folder at C:\Program Files (x86)\Titan Poker\History or C:Users\myname\AppData\TitanPoker\History, unlike other IPoker skins.
• Everest poker sometimes creates the hand history folder at C:\Users\UserName\AppData\Local\VirtualStore\Program Files (x86)\Everest Poker*

*If you can't see it, turn off the windows option that is hiding that directory. 

RedStar poker saves the hands in C:\Users\Username\AppData\Local\Red Star Poker\data\Nickname\History

Bet365 saves  C:\poker\Poker at bet365\History\YOURNICKNAMEINCAPS 

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К сожалению, путь к папке с историей не указывается в клиентах iPoker и он может быть разным. Лучше всего уточнить его в поддержке рума.

Если путь автоимпорта указан правильно, то попробуйте сделать следующее:

https://hand2note.com/Help/ru/pages/Troubleshooting/HUDIsNotBeingUpdated/

Если это не поможет, то вам необходимо будет связаться с разработчиком Пакета и он поможет вам переустановить и настроить Пакет корректно.

Кроме того, проверьте в самом руме чтобы было включено сохранение истории рук локально и установлен английский язык.