Thank you for contacting Hand2Note support.
Please note that IPoker hand histories import from PT4 is not supported because PT4 converts IPoker hand histories in its own unique format:
Getting Started with Hand2Note
Also, you can't import hand histories for rooms that require a converter. It is only possible to configure Auto-import with a converter during the game.
If this is not your case, please send us the hand history sample where we can see the problem.
What limits are you trying to import and what is your subscription limit?
Are the hands in your database eligible for your subscription limit?
Probably missed hands are played in tournaments with buy-ins over $ 9.
And what stakes and room were the hands from your pt4 database played in?
Your subscription is suitable for tournaments with buy-in $<> and lower, so $<> spin&go hands won't be imported.
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