Thank you for contacting Hand2Note support.


Please note that IPoker hand histories import from PT4 is not supported because PT4 converts IPoker hand histories in its own unique format:


Getting Started with Hand2Note

 Also, you can't import hand histories for rooms that require a converter. It is only possible to configure Auto-import with a converter during the game.


If this is not your case, please send us the hand history sample where we can see the problem.


What limits are you trying to import and what is your subscription limit?


Are the hands in your database eligible for your subscription limit?


Probably missed hands are played in tournaments with buy-ins over $ 9.


And what stakes and room were the hands from your pt4 database played in?


Your  subscription is suitable for tournaments with buy-in $<> and lower, so $<> spin&go hands won't be imported.

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Import from PT4 base does not support all rooms and formats. It is best to import original hands from the PT4 archive folder. 

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It is only possible if you have original hand history. Perhaps your poker tracker has archived downloaded hands somewhere. In this case, you can import original hands from the PT4 archive folder.  

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Thank you for contacting Hand2Note support. 

You need to buy ASIA or PRO add-on to build statistics for Asian poker apps: 

https://hand2note.com/Help/pages/Subscription/#asian-rooms-asia-or-pro 

Please note that import from PT4 database does not support Asian rooms. It is only possible to configure Autoimport during the game.
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