Thank you for contacting Hand2Note support.
It doesn't require any special settings of the poker client, except these:
1. StarsCaption as well as poker room and Hand2Note you should add to exceptions of your anti-virus software and run as administrator.
2. Poker client must be English.
3. The system time on the computer to be correct, otherwise the program may not work (startup message will appear "License server is not responding").
https://sites.google.com/site/starscaption/home
Besides, if the problem persists, you can contact the StarsCaption support:
https://sites.google.com/site/partycaption/contacts