Thank you for contacting Hand2Note support.


I have forwarded your request for refund of  $359 purchase price to our finance department and it is currently being processed.


Unfortunately, we can't transfer EDGE subscription into HYPER subscription. We can only deactivate and refund EDGE subscription. You can buy HYPER subscription yourself on our website:


http://hand2note.com/PokerMaster


I have received a response from our finance department.

The first attempt to refund on <@.com> was rejected by the system because of you have incorrectly pointed your PayPal еmail where payment for subscription was made from. 


Could you please specify your PayPal account the payment was made?


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Thank you for contacting Hand2Note support.


I have forwarded your request for the refund to our finance department and it is currently pending internal review.


Your STANDARD subscription has been deactivated.

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The refund is still pending internal review. This review can take up to one month but usually happens faster.

Please, wait a little more.

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Usually, we make all payouts at the beginning of each month. 

Please, wait a little more.

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No payouts have been made at the beginning of this month yet. Please wait.


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Unfortunately, the request is still pending internal review. This review sometimes can take more than one month but usually happens faster. 
 
Any case, I  have also forwarded your complaint to our finance department.

We apologize for the inconvenience. 

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Refund payment usually takes a lot of time, sometimes up to a month. But in a month your HYPER subscription will expire and you will need to buy a new one. Therefore, I propose to transfer your EDGE subscription to HYPER now.