StarsHelper as well as poker room you should add to exceptions of your anti-virus software and run as administrator.


If it does not help please contact StarsHelper support:


https://starshelper.net/en/contacts


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Thank you for contacting Hand2Note support. 


You should add StrasHelper and PokerStars to exceptions of your anti-virus software and run as administrator. 


Also, all chat dealer messages must be enabled. To enable it: Settings - Table Appearance - Chat - Dealer Messages - Everything.