Thank you for contacting Hand2Note support.
Please try to remove the file DbServer.cg that is located in the folder C:\Program Files\Hand2Note\ by default.
If it doesn't help, please delete folder C:\Users\{your username}\AppData\Roaming\Hand2Note\h2ndb
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You should download and install Visual C++ Redistributable Packages for Visual Studio 2013: https://www.microsoft.com/en-US/download/details.aspx?id=40784
If you have 64-bit OS, please install both x86 and x64 versions.
Also try to remove the file DbServer.cg that is located in the folder C:\Program Files\Hand2Note\ by default.
If it doesn't help, please delete folder C:\Users\{your username}\AppData\Roaming\Hand2Note\h2ndb
AppData is a hidden folder, to open the AppData folder:
- Open File Explorer/Windows Explorer
- Type %AppData% into the address bar and hit enter