Make sure that you have an active ASIA or PRO subscription.
Please uninstall your LDPlayer and install this version:
https://encdn.ldmnq.com/download/package/LDPlayer_4.0.76.1.exe
Enable this option inside your emulators:
- Reboot pc
- Open Hand2Note
- Create new emulator
- Install poker app
- Restart emulator
- Wait 1 minute
- Launch Poker app
Please use the English language for your emulator and the HHPoker client.
If it doesn't help:
1. Please install all the latest windows updates
2. Turn off or uninstall your antivirus if you have one
3. Add LDPlayer folder and hand2note folder to the windows exclusions:
https://support.microsoft.com/en-us/windows/add-an-exclusion-to-windows-security-811816c0-4dfd-af4a-47e4-c301afe13b26
4. Restart
5. Always launch your LDPlayer as an administrator
6. Sit down and play a few hands.