Hand2Note

Благодарим за обращение в службу поддержки Hand2Note. 

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Probably Hand2Note doesn't receive hand histories during auto import.

You will find possible solutions below.

First of all, configure Auto Import.This can be done in two ways:

1. Adjust auto import from folders:

 

   a) in  Configuration -> Auto Import add the folder where your poker client saves hand histories of hands played. In the settings of poker client, you may check where it saves hand histories.

   b) disable Import from side tracker database

   c) ensure that in poker room client you enable option responsible for saving hand histories on a hard drive

   

2. Adjust auto import from side tracker's database HoldemManager 2 (HM) or PokerTracker 4 (PT):

   

   a) in Configuration -> Auto Import enable "Auto import from side tracker's database"

   b) select your working database of HM or PT. Hand2Note will import hands from this database instead of taking it from folders of auto import.

   c) ensure that you started HM/PT while playing at the tables and activated selected database in it. 

We recommend using the second solution if you use HM/PT and Hand2Note simultaneously.

Also, ensure that you don't have too many hands in selected auto import folders in Configuration -> Auto Import. If there are too many hands then Hand2Note will be busy by importing hands and will not show HUD until import finishes.

If the HUD does not appear, follow these steps:

1. If you are playing Zoom/Snap/Fast Forward/Speed tables, then you need to use StarsHelper or StarsCaption or TableOptimizer on PokerStars, 888Caption on PacificNetwork, PartyCaption on Party / Bwin, iPoker Tools on iPoker Network.
2. When using the applications from step 1, make sure that the settings in the chat option are enabled Everything
3. In the Configuration -> Game Types, click Reset to default, and then click the Save Settings.

All applications as well as poker rooms you should add to exceptions of your anti-virus software and run as administrator.

Also, do not forget to fill in "Hero's nickname" in Configuration ->Rooms

If you have done everything above but the problem still exists :

1. Enable logging in Configuration -> Other Options -> Logging

2. Play several hands

3. Make screenshots where we can see the problem. Titles of the tables and local time in your PC should be visible on screenshots.

4. Archive folder with Hand2Note and send us together with screenshot [[[on email support@hand2note.com with the link to your message on the forum or just attach archive right here in this topic]]]