Problems

Hands are not tracked during autoimport
Благодарим за обращение в службу поддержки Hand2Note.  Вы не настроили автоимпорт вообще. Вместо этого вы для архивации обработанных раздач ук...
Wed, 20 Apr, 2022 at 11:50 PM
Stat "Hands" does not show the number of hands
The number of hands for player is an expression stat: https://hand2note.com/Help/pages/HUDCustomization/#hands-counter Open Hud Editor -> Selec...
Tue, 2 Aug, 2022 at 10:31 PM
HUD for SNAP tables on 888 Poker
Hand2Note displays HUD on Snap tables if you run it together with 888Caption.  Both applications are allowed on 888poker. We have not received any request f...
Wed, 18 Nov, 2020 at 10:07 PM
Popups appear far away from the mouse.
Popups should appear right next to the mouse. In your case, it does not happen due to operating system errors.     Please, follow these steps:   ...
Fri, 27 Jul, 2018 at 9:13 PM
The interface works with delays.
Please, follow these steps:   1. Change the size of text and other items on your screen by choosing Smaller(100%) option (Control Panel --> Display...
Wed, 2 Nov, 2016 at 8:25 AM
Reinstall Hand2Note
Thank you for your email. Our programmers are currently investigating this issue. By this reason, we would like to ask you for some help.   Please, fol...
Fri, 30 Mar, 2018 at 7:29 AM
Hand2Note is detected as malicious by one or more antivirus scanners
It is a false positive. As you can see on VirusTotal.com, all the leading antivirus scanners did not find any problems. You may notify the problem to the ...
Tue, 10 Nov, 2020 at 2:56 AM
Session is lost
If the stats were shown as they should be during your session, it means Auto import had been working correctly. Why you decide  it didn't import...
Thu, 12 Jan, 2017 at 11:05 PM
Reinstall Hand2Note under another username
Please, follow next steps: Check that you have installed all the latest updates for Windows Remove database. By default, it is located in the next f...
Fri, 10 Mar, 2017 at 4:41 PM
Dealer button in replayer in wrong possition
Please, go to Configuration -> Rooms, enter your nickname and adjust preferred seats: After that, everything should be displayed correctly: ...
Tue, 14 Mar, 2017 at 5:51 AM