Thank you for contacting Hand2Note support. 

Please, provide us with additional information as described in our guide:

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As I said you should check on default configuration( with default HUD and Popup) as described in step 7.

If it doesn't help, please, send us additional information by email to support@hand2note.com  as described in our guide:

https://www.hand2note.com/Help/pages/Troubleshooting/ProvidingLogs/ 


When recording logs, also record a video where we can see the problem. Titles of the tables and local time in your PC should be visible on screenshots.


Then your report will be registered and your letter will be forwarded to our development department for investigation.

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If you have sent your logs to our online support then they are forwarded to our development team for investigation.

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Thank you for the information.


We can't reproduce the problem described. Please, provide us with the additional information.


1. Enable logging in Configuration -> Other Options -> Logging (Please remove old log files in the folder C:\Program Files\Hand2Note\logs to reduce the size of an archive.)

2. Reproduce the problem

3. Archive the folder with Hand2Note and send to us [[[by email to support@hand2note.com with a link to your message on the forum or just attach archive right here in this topic]]]

4. Please, make a visual representation of the problem. For example, short video or screenshots where we can see a bug. This will help us a lot to reproduce and fix the problem.


You can use any convenient file sharing service, for example, http://www.dropbox.com/, if the file exceeds 15MB

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Thank you for the report.


Please, provide us additional information:


1. Enable logging in Configuration -> Other Options -> Logging 

2. Delete old log files and all subfolders in the folder C:\Program Files\Hand2Note\logs

3. Reproduce the problem.

4. Archive the folder C:\Program Files\Hand2Note\logs with all subfolders and send us.


You can use any convenient file sharing service, for example, http://www.dropbox.com/, if the file exceeds 15MB

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Thank you for the information.

Unfortunately, you have not enabled all logging options. Please provide us new logs as described in our guide:

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Could you please also send us a link on <PokerKing> installation you have used?