Bug reports

Request visual confirmation of the bug
Please, provide some visual representation of the problem : screenshots or short video. This will help us a lot to reproduce and fix the problem.
Wed, 1 Jun, 2016 at 1:24 PM
Can't reproduce. Request additional information
Thank you for contacting Hand2Note support.  Please, provide us with additional information as described in our guide: https://www.hand2note....
Wed, 29 Jun, 2022 at 1:19 AM
ฺีBug accepted
Thank you for the report. We reproduced the problem and forward the issue to our development team.  We will fix it in the next updates.  If yo...
Tue, 27 Oct, 2020 at 10:06 PM
Bug is accepted/known but we can't reproduce it
Unfortunately, we can't reproduce the problem.  ЕСЛИ БАГ ДО ЭТОГО БЫЛ НЕ ИЗВЕСТЕН, ТО НУЖНО НАПИСАТЬ ПОЛЬЗОВАТЕЛЮ КАКИЕ МЫ ВЫПОЛНИЛИ ДЕЙСТВИЯ, ...
Thu, 9 Jan, 2020 at 7:00 AM
Bug investigation.
Thank you for the report. We have forwarded the issue to our development team for investigation.  ____________________ Спасибо за информацию, мы перед...
Tue, 11 Apr, 2023 at 7:56 PM
Release notes
The problem with < > is under investigation in our development department. It should be fixed in the next updates. You will be able to see it on our w...
Thu, 29 Oct, 2020 at 1:46 PM
Can't re produce. Request archive.
We can't reproduce the problem described. Please, provide us with additional information. Archive the folder with Hand2Note and send to us by email...
Tue, 23 Oct, 2018 at 7:17 PM
Request additional information
Thank you for contacting Hand2Note support. Please, provide us with additional information. 1) What version of Hand2Note have you installed? 2) ...
Wed, 8 Nov, 2023 at 7:17 AM
Request screnshoots
Perhaps, restarting the computer will help. If the problem still exists: Please make screenshots of your settings for Configuration->Auto Import and ...
Wed, 17 Feb, 2021 at 3:40 AM
Request screnshoots for Game Types settings
Thank you for using Hand2Note.  Could you please illustrate your question with screenshots of yours Game Types settings for cash tables? For examp...
Thu, 19 Apr, 2018 at 5:56 PM