Thank you for contacting Hand2Note support.


Please, provide us with additional information.


1) What version of Hand2Note have you installed?


2) What poker room are you currently playing at?


3) What kind of poker do you play at this poker room?


4) Have you added some commercial HUD package in your Config? 

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Если это не поможет, предоставьте нам дополнительную информацию:

1) Какая версия Hand2Note у вас установлена?

2) В каком покер-руме вы сейчас играете?

3) В какой тип покера вы играете?

4) Какой HUD вы используете? Вы его сделали сами или купили у стороннего разработчика?

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Please, provide us with the additional information.


1) What poker room are you currently playing at?


2) What converter do you use?


3) Could you please send us the hand history sample where we can see the problem?

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Thank you for contacting Hand2Note support.


What version of Hand2Note have you installed? Could you please describe the problem in more detail? Is HUD not being updated on final tables or something else?


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Please send screenshots of the following windows: 


1. Open table during the game


2. Main H2N window with subscription and version details visible.


3. PokerStars HandHistory settings window and Hand2Note Auto Import window


4. Hand2Note Configuration -> HUD window 

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Please, provide us with additional information.


1) Please take a screenshot of your settings in Configuration->HUD


2) Please take a screenshot of your settings in Configuration->Auto Import


3) Please take a screenshot of your hand history settings on Winamax.


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Please, provide us with additional information.


1) Please take screenshots of your settings in Configuration->Auto Import and Configuration->HUD


2) Please take a screenshot of your hand history settings on 888Poker.


3) Does the HUD not appear on regular cash tables?

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Do you use our default HUD or have you purchased it from a third-party developer?

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Вы используете наш дефолтный ХАД или приобрели пакет у стороннего разработчика?

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Please take a screenshot of Hand2Note main window and an open table during the game, make sure to screenshot full windows with all borders in the frame.