Perhaps, restarting the computer will help. If the problem still exists:


Please make screenshots of your settings for Configuration->Auto Import and Configuration->Database, and send to us <<by email to support@hand2note.com with a link to your message on the forum.>>


Or show it to live chat support in the lower right corner of our website.


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Please take screenshots of:

  1. Handhistory options section in your poker client

  2. Configuration->Auto Import section in Hand2Note

  3. Configuration->HUD section in Hand2note