Could you please send us the hand history sample where we can see the problem by email to support@hand2note.com with a link to your message on the forum?
You can use any convenient file sharing service, for example, http://www.dropbox.com/, if the file exceeds 15MB
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Please send examples of hand history to our email support@hand2note.com and describe the issue.
As soon as your report has been processed, you will receive a response immediately.