Hand2Note

First of all, please check that you have installed all latest updates for Windows and the latest version of Hand2Note(3.2.2.30).

Then try to follow the next steps:

1. Disable your antivirus and VPN software if exists.

2. Log out and log in again into PokerMaster on all tables while Hand2Note is running. (You should log in with a phone number. Facebook login can't be used.)

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Please ensure that you use the last Hand2Note version 3.2.1.202.

Then try to follow instructions in the troubleshooting section of our guide:

Hand2Note PokerMaster HUD

If the problem persists, please provide us with the additional information:

1. Delete old log files and all subfolders in the folder C:\Program Files\Hand2Note\logs

2. Enable logging in Configuration -> Other Options -> Logging

3. Reproduce the problem.

4. Archive the folder C:\Program Files\Hand2Note\logs with all subfolders and send us.

5. Please, make a visual representation of the problem. For example, short video or screenshots where we can see a bug. This will help us a lot to reproduce and fix the problem.

You can use any convenient file sharing service, for example, http://www.dropbox.com/, if the file exceeds 15MB

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Please send us also a screenshot where we can see your table on PokerMaster and the main window of Hand2Note while playing.

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There are no any records in your log files that you made a re-login in PokerMaster.

 Please, log out from PokerMaster:

 and log in with your phone number again into PokerMaster while Hand2Note is running. 

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First of all, please check that you have installed all latest updates for Windows.

Please try to disable your antivirus and VPN software if exists and follow the next steps: 

Please try to follow the next steps: 

1.Log out and log in again into PokerMaster on all tables while Hand2Note is running. (You should log in with a phone number. Facebook login can't be used.)

2. Also try to remove the file HudDeltas.cg that is located in the folder C:\Program Files\Hand2Note\Config by default.

3. In the Configuration -> Game Types, click Reset to default and then click on Save settings.

If the HUD does not appear  after that, please try to install NOX emulator instead of MOMO:

https://en.bignox.com/

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First of all, please check that you have installed all latest updates for Windows.

Then try to  uninstall your antivirus, disable VPN software if exists and follow the next steps: 

1.Log out and log in again into PokerMaster on all tables while Hand2Note is running. (You should log in with a phone number. Facebook login can't be used.)

2. Also try to remove the file HudDeltas.cg that is located in the folder C:\Program Files\Hand2Note\Config by default.

3. In the Configuration -> Game Types, click Reset to default and then click on Save settings.

4. Install or reinstall the following: https://www.winpcap.org/install/

If the HUD does not appear  after that, please try to install NOX emulator instead of MOMO:

https://en.bignox.com/

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It is possible that there is some problem in network settings of Windows on your PC or in network hardware of your PC or in your internet-router. We don't know exactly yet.

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If the problem persists, try to uninstall your antivirus because some antivirus or firewalls (like ZoneAlarm) keep having strange behaviors even when they are disabled.

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Thank you for contacting Hand2Note support. 

We fixed PokerMaster HUD in our latest 3.2.4.21 BETA update and now Hand2Note doesn't need converters for PokerMaster.

If you want to use some third-party converter with Hand2Note, please contact to converter support for help. 

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Thank you for contacting Hand2Note support.

We will compensate all wasted days in the next few days automatically for all eligible subscribers.

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Make sure you're using 4-color deck in PokerMaster and that your emulator's resolution is set to either 450x800, 540x960 or 720x1280

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You need to set black background color and 4-color deck in PokerMaster:

Also you need to use one of the following emulator resolutions: 450x800, 540x960, 720x1280. (Emulator and Hand2Note should be restarted after changing)

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Try to do the following please:

1. Reboot your computer
2. Reset your router
3. Install the latest windows updates
4. Disable antivirus
5. Run Hand2Note as administrator
6. Run emulator as administrator, sit at 1 table and play a few hands

Let me know if this doesn't help

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Thank you for contacting Hand2Note support.

Please note, the current version 3.2.4.20 of the HUD on PokerMaster is in a beta stage. 

PLO is currently not supported in this update, we will fix it in the next updates.