Please try to update Hand2Note to version 3.2.2.23 with a full reinstallation:
- Check that you have installed all latest updates for Windows
- If you need to save your settings, copy Config and Notes folders in a safe place before uninstalling Hand2Note: FAQ. Moving Config
- Uninstall Hand2Note.
- After the uninstallation has finished please delete all files from the install directory (default folder is located in C:\Program Files\Hand2Note).
- Install the latest version of Hand2Note: http://hand2note.com/
- Register your license key in Configuration->Other Options->License
- Rebuild your statistics.
Then, run Hand2Note in the default configuration and check whether the issue persists.
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Thank you for contacting Hand2Note support.
Please try to proceed with a full reinstallation:
- Check that you have installed all latest updates for Windows
- If you need to save your settings, copy Config and Notes folders in a safe place before uninstalling Hand2Note: FAQ. Moving Config
- Uninstall Hand2Note.
- After the uninstallation has finished please delete all files from the install directory (default folder is located in C:\Program Files\Hand2Note).
- Install the latest version of Hand2Note for PokerMaster: http://hand2note.com/
Then, run Hand2Note in the default configuration and check whether the issue persists.
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It is a false positive.
Please download the Hand2Note installer from our website again and reinstall it.
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Thank you for contacting Hand2Note support.
Please download the new Hand2Note installer from our website and install version 3.2.2.30:
http://hand2note.com/
I recommend you to save your Config folder in a safe place before the reinstallation:
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Thank you for contacting Hand2Note support.
Please add Hand2Note to exceptions of your anti-virus software.
Then try to download the new Hand2Note installer from our website again and install version 3.2.2.30: