Thank you for contacting Hand2Note support.


The update for PokerMaster is almost ready and will be released soon. 


We will compensate all wasted days of your subscription after the problem is resolved.


By the way, Hand2Note will provide support for other Chinese rooms with the same subscription in the following updates. At the moment, the beta version of Hand2Note that supports new rooms (PPPoker, KKPoker, PokerKing, PokerKingdom, OhPoker, FishPoker, PokerClans and 1pokerstars) is ready.


If you want to try it, you can install the beta-version manually https://www.dropbox.com/s/y1i4kr9pdtr1gjy/3.2.3.22.zip?dl=0  (just copy files from the archive to C:/Program Files/Hand2Note/ ). Then run Hand2Note and update up to the latest beta version from the main window.


I recommend you to save your original Hand2Note folder in a safe place before replacing it.



Please note that you need to buy PokerMaster STANDARD or HYPER subscription to use HUD on those rooms:

 

http://hand2note.com/PokerMaster



______________________________________________________________________________


Thank you for contacting Hand2Note support.


There has been an update 2.6.3+ for PokerMaster recently and we suspect this affected compatibility with Hand2Note.


Our development team is already investigating the issue and update with fix should be released in the near future.


Please wait for the update. We will compensate all wasted days of your subscription after the problem is resolved.


You'll find the update notification in the bottom right corner and also in the news section of the program.


Also, you will be able to see it on our website:


Release notes


We apologize for the inconvenience.


If you want, we can deactivate your HYPER package and add more days to EDGE subscription for the corresponding amount.


________________________________________________________


Thank you for contacting Hand2Note support.


According to our refund policy, you have the right to change your mind and receive a full refund within fourteen (14) days of purchase:


http://hand2note.com/Policies/RefundPolicy.html


Unfortunately, there has been an update 2.6.3+ for PokerMaster recently and it is affected compatibility with Hand2Note. It's not our fault.


Our development team is investigating the issue and update with fix should be released soon.


Please wait for the update. We will compensate all wasted days of your subscription after the problem is resolved.


You'll find the update notification in the bottom right corner and also in the news section of the program.


Also, you will be able to see it on our website:


Release notes


We apologize for the inconvenience.


By the way, Hand2Note will provide support for other Chinese rooms with the same subscription in the following updates. At the moment, the beta version of Hand2Note that supports the new rooms (PPPoker, KKPoker, PokerKing, PokerKingdom, OhPoker, FishPoker, PokerClans and 1pokerstars) is ready.


Besides, if you want, we can deactivate your HYPER package and add more days to EDGE subscription for the corresponding amount.


___________________________________________________________________________________________


Thank you for contacting Hand2Note support.


According to our refund policy, you have the right to change your mind and receive a full refund within fourteen (14) days of purchase:


http://hand2note.com/Policies/RefundPolicy.html


Unfortunately, there has been an update 2.6.3+ for PokerMaster recently and it is affected compatibility with Hand2Note. It's not our fault.


The update for PokerMaster is almost ready and will be released soon. 


We will compensate all wasted days of your subscription after the problem is resolved.

 

By the way, Hand2Note will provide support for other Chinese rooms with the same subscription in the following updates. At the moment, the beta version of Hand2Note that supports new rooms (PPPoker, KKPoker, PokerKing, PokerKingdom, OhPoker, FishPoker, PokerClans and 1pokerstars) is ready.


If you want to try it, you can install the beta-version manually https://www.dropbox.com/s/y1i4kr9pdtr1gjy/3.2.3.22.zip?dl=0  (just copy files from the archive to C:/Program Files/Hand2Note/ ). Then run Hand2Note and update up to the latest beta version from the main window.


I recommend you to save your original Hand2Note folder in a safe place before replacing it.


Currently, for PokerMaster you will have to use a converter along with the beta-version of Hand2Note: 


https://www.pokergrandmaster.net/

___________________________________________________________________________________


We apologize for the inconvenience.


1.)  Unfortunately, PokerMaster has released SSL encryption purposely for blocking HUDs. Our development team is doing everything possible to solve the problem. It's not our fault.


 By the way, Hand2Note will provide support for other Chinese rooms with the same subscription in the following updates. At the moment, the beta version of Hand2Note that supports the new rooms (PPPoker, KKPoker, PokerKing, PokerKingdom, OhPoker, FishPoker, PokerClans and 1pokerstars) is ready.


If you want to try it, you can install the beta-version manually https://www.dropbox.com/s/sn7hie033zj8zyr/3.2.3.11.zip?dl=0 (just copy files from the archive to C:/Program Files/Hand2Note/ )

Then run Hand2Note and update up to the latest beta version from the main window.


I recommend you to save your original Hand2Note folder in a safe place before replacing it.


2.) If you want to receive a refund anyway, just confirm it in a reply to this email and specify your PayPal account the payment was made. Then we will forward your request to our sales department.

___________________________


PokerKing


You can install the beta-version manually https://www.dropbox.com/s/uzj0mthn2bgn6h2/3.2.3.13.zip?dl=0 (just copy files from the archive to C:/Program Files/Hand2Note/ ). Please don't update Hand2Note up to the latest beta version 3.2.3.15 from the main window if you play at PokerKing.


I recommend you to save your original Hand2Note folder in a safe place before replacing it.


_ _ _ _ _ _ _ _



Thank you for contacting Hand2Note.


Hand2Note will provide support for new Chinese rooms with the same subscription as for Poker Master in the following updates. At the moment, the beta version of Hand2Note that supports the new rooms without converters (PPPoker, PokerKing, PokerKingdom, OhPoker, FishPoker, and 1pokerstars) is ready.


 If you want to try it, you can install the beta-version manually https://www.dropbox.com/s/uzj0mthn2bgn6h2/3.2.3.13.zip?dl=0 (just copy files from the archive to C:/Program Files/Hand2Note/ ). Please don't update Hand2Note up to the latest beta version 3.2.3.15 from the main window if you play at PokerKing.


I recommend you to save your original Hand2Note folder in a safe place before replacing it.


Unfortunately, there is no technical capability to enable trial mode for the beta version of Hand2Note. You need to buy PokerMaster STANDARD or HYPER subscription to use HUD on PokerKing:

 

http://hand2note.com/PokerMaster


_________________________________________


As far as I see you had only PRO subscription for Hand2Note but had not any PokerMaster HUD subscription.


Due to the problem of PokerMaster HUD, we will compensate HYPER and STANDARD subscriptions for PokerMaster HUD only.


Hand2Note subscriptions (BEGINNER, PRO, EDGE) are not compensable in this case.


______________________


Currently, you can see only Player account numbers in Popups instead of screennames.


This problem will be solved in the next stable version of Hand2Note. At the moment, you can display the player’s position in HUD for example.


Just write all the positions markers into cells and assign the corresponding player position to each.

_______________________________________________________________________


If you want to try it, you can install the beta-version manually https://www.dropbox.com/s/f5p9bgfmrp2lzw8/3.2.3.19.zip?dl=0  (just copy files from the archive to C:/Program Files/Hand2Note/ )


I recommend you to save your original Hand2Note folder in a safe place before replacing it.

________________________________________________




Please try to proceed with a full reinstallation:

 

  1. Check that you have installed all latest updates for Windows. 
  2. If you need to save your settings, copy Config and Notes folders in a safe place before uninstalling Hand2Note:   FAQ. Moving Config
  3. Uninstall Hand2Note.
  4. After the uninstallation has finished please delete all files from the install directory (default folder is located in C:\Program Files\Hand2Note).
  5. Close all poker clients and reboot your computer!!! Then install the latest version of Hand2Note: http://hand2note.com/
  6. Register your license key in Configuration->Other Options->License
  7.  Install the beta-version manually https://www.dropbox.com/s/y1i4kr9pdtr1gjy/3.2.3.22.zip?dl=0  (just copy files from the archive to C:/Program Files/Hand2Note/ ). I recommend you to save your original Hand2Note folder in a safe place before replacing it.


Then run Hand2Note with default configuration (do not restore your config folder) and check whether the issue persists.


Then run Hand2Note with default configuration (do not restore your config folder) and update up to the latest beta version from the main window.


____________________________________


For PokerMaster you will have to use a converter: 


https://www.pokergrandmaster.net/


For other Chinese rooms you will need to install the latest beta-version 3.2.3.22: 


https://www.dropbox.com/s/y1i4kr9pdtr1gjy/3.2.3.22.zip?dl=0


______________________________________________________________


Thank you for contacting Hand2Note support.

 

According to our refund policy, you have the right to change your mind and receive a full refund within fourteen (14) days of purchase:


http://hand2note.com/Policies/RefundPolicy.html


We can make a refund but you will lose 25% that were accrued to our affiliate automatically according to the promo code you used:


Hand2Note Affiliate System


Besides, if you want, we can deactivate your HYPER package and add more days to EDGE subscription for the corresponding amount.

 

If you want to receive a refund anyway, just confirm it in a reply to this email and specify your Skrill account the payment was made. Then we will forward your request to our sales department for approval.

______________________________________________


Thank you for contacting Hand2Note support.


Currently, the HUD on PokerMaster is not available due to technical reasons. We are working on the issue.


If you have found a solution based on a third-party converter and the beta-version of Hand2Note, please contact converter support for proper setup.

_____________________________________________________


Thank you for contacting Hand2Note support.


Usually, we do not suspend a subscription. What is the reason for your request? 

__________________________________



Thank you for contacting Hand2Note support. 


I can suspend your subscription, but in this case, you will also not be able to use Hand2Note in other Chinese rooms (PPPoker, KKPoker, PokerKingdom, OhPoker, FishPoker, PokerClans and 1pokerstars). Please confirm your request.


Your STANDARD subscription has been deactivated until your request for reactivation (25 days remaining on your current subscription).


_________________________________________


Thank you for contacting Hand2Note support.


We have added different Asian apps support in the last version of Hand2Note. These apps are:

  • PokerKing Asia
  • MollyGame (PokerKingdom, PokerLords)
  • PPPoker
  • PokerFishS
  • Bingo (HiTea, HiPoker, OhPoker, )
  • 1pokerstars (RealPoker)
  • PokerClans
  • Poker Community
  • Red Dragon
  • PokerMaster
  • AllinPoker (BETA) 


I can give you the download link to beta version 3.2.3, but please be advised that this is an unfinished beta version that is still in-development. You may experience bugs and compatibility issues with this version.

 

Please update Hand2Note to the latest stable version 3.2.2.30. You can download 3.2.2.30 from our website: Download


Download and extract this archive into Hand2Note installation folder with replacing all of the files: https://www.dropbox.com/s/y1i4kr9pdtr1gjy/3.2.3.22.zip?dl=0
After that launch Hand2Note as usual and update to the latest beta version through the Install button in the main window. 


Please note that you need to buy PokerMaster STANDARD or HYPER subscription to use HUD on those rooms:


http://hand2note.com/PokerMaster

_______________________________________________________


Thank you for contacting Hand2Note support.



We have released the dynamic update today and h2n supports PokerKing Asia again. Just reboot your computer.

____________________________________________________


3.2.4.20 beta is still in-development and works not very stable for some users. Our development team is investigating the problem.

_________________________________________


It was an automatic free renewal of your subscription in compensation due to Hand2Note did not work on PokerMaster some time.


________________________________________________


Thank you for contacting Hand2Note support.

Please update Hand2Note up to the latest  beta version 3.2.4.20: