Problems

Autoimport stops working
Please ensure that you don't have too many hands in selected auto import folders in Configuration -> Auto Import. If there are too many hands ther...
Sat, 4 Jan, 2020 at 6:19 PM
No connect to server
Thank you for contacting Hand2Note support. We do not see any problems now. Perhaps it was some kind of temporary failure. Please try again. ___...
Mon, 6 Sep, 2021 at 11:08 PM
Restoring configuration step by step
Probably some of the files in your configuration are corrupted. Please, take a look at our FAQ page about moving config: Moving Config And try t...
Wed, 9 Sep, 2020 at 8:44 PM
Poker Master full reinstallation
It looks like there are corrupted files in your config. Please try to update Nand2Note to version 3.2.2.26 with full reinstallation: Check that you...
Sun, 8 Jul, 2018 at 7:46 PM
Download and reinstall again
Thank you for using Hand2Note. Please download the Hand2Note installer from our website again and reinstall it.
Sat, 13 Jan, 2018 at 10:58 PM
Antivirus
Thank you for contacting Hand2Note support. Please disable all your antivirus applications and try to reinstall Hand2Note again, as described in my p...
Sun, 1 Apr, 2018 at 7:45 PM
VPN
Thank you for contacting Hand2Note. Unfortunately, we can not guarantee that Hand2Note will work via VPNs at the moment. First of all, ensure you...
Tue, 15 Mar, 2022 at 10:03 PM
Reinstallation to restory default config
Thank you for contacting Hand2Note support. Please, try to reinstall Hand2Note:  1. Uninstall Hand2Note via Control Panel. 2. After the uninstallatio...
Fri, 2 Feb, 2018 at 7:11 PM
SmartScreen "This App Can’t Run on your PC"
Please try to follow the next steps: 1) On your keyboard, press the Windows logo key and S key at the same time to evoke a search box. Type smart scr...
Tue, 19 Nov, 2019 at 6:32 AM
Update Hand2Note to version 3.2.2.23 with the new installer
Please try to update Hand2Note to version 3.2.2.23 with a full reinstallation: Check that you have installed all latest updates for Windows If you nee...
Sun, 5 Aug, 2018 at 7:16 PM